These days, every business needs the Internet for its day-to-day operations. But how do you pick the right business internet provider?
To answer that, we first need to look at the internet connections available to you. Most businesses use cable, as it’s fast and available. Other options include fiber, DSL, optic, satellite, and fixed wireless internet.
The type of connection you opt for will inform your ISP selection. If you’re looking for a tiebreaker, here are five key factors you should consider.
1) Service-Level Agreement
A service-level agreement (SLA) defines the level of service you can expect to get as a customer. An SLA should provide guaranteed service metrics such as latency, uptime, jitter, packet loss, and response time.
Unfortunately, many internet providers don’t offer guaranteed service levels. As a result, they can’t promise you an error-free experience. Make sure to research an ISP’s SLA to avoid any business network issues.
2) Flexibility
As your business grows, your company internet needs will grow as well. For example, let’s say you’re running a law firm. If you hire ten new associates, there’s a decent chance you’ll need to upgrade your bandwidth as well.
Fortunately, most providers offer several bundles to streamline the upgrade process. Others offer key business services such as SD-WAN. For best results, explore an ISP’s entire product suite before hiring them.
3) Bandwidth Availability
Speaking of bandwidth, you should have a clear idea of how much of it you’ll need. This is particularly true if you’re using a VoIP phone system. Without enough bandwidth, a high call volume may affect the call quality.
Bandwidth availability can fluctuate based on your location and connection type. Also, some ISPs do better in this area than others. For instance, Connectnationwide.com/xfinity prides itself on reliable bandwidth.
4) Reputation
When choosing an internet service provider, having a good reputation is key. Start by checking online reviews on Google and Yelp. If you have neighboring businesses, ask them if they’re happy with their service.
Don’t forget that most providers offer both business and residential services. These come with very different expectations for uptime and service quality. While evaluating reviews, keep the type of customer in mind.
5) Customer Service
Ideally, you’d never have to contact your ISP after service installation. In reality, this is never the case. You may experience issues, have questions about your company network, or simply need tech support.
When that happens, you’ll want to get good customer service. Many ISPs still place you on hold or make you sit through lengthy phone menus. Before signing up, make sure that your provider will respond ASAP.
Choosing the Right Business Internet Provider
If you do your research, picking a business internet provider isn’t that hard. Being aware of these five factors alone will make your decision much easier. Then, it’s all about choosing the best fit for your needs and budget.
Want to know more about picking the best ISP for your needs? Interested in learning how your business technology affects internet service? Keep reading our Internet section!
