Yates Jarvis knows what it takes to build an eCommerce business. The company has been helping e-commerce professionals successfully launch, grow, and monetize their online stores since 2012. Yates Jarvis has worked with clients in almost every niche imaginable, and they’ve learned a lot about what makes an e-commerce consultant great.
The company has identified six traits that make its team members the best at what they do.
Here are some of those characteristics—along with advice on how to incorporate them into your e-commerce consulting business.
1) Care About Clients
You should feel like you’re on the same team as your consultant. Your consultant is passionate about what they do, and their business should reflect that. Make sure they have the right mix of experience, skills, knowledge, and passion for creating a happy partnership.
If your consultant’s proposal lacks detail or understanding of what you’re looking for, ask for help to get them back on track. A consulting company is only as good as its team, which means you should be able to pick up the phone at any time and talk to an expert in your field who will answer your questions promptly.
Make sure the company has enough capacity to accommodate all its clients. Finally, make sure your consultant listens closely to your needs so they can present solutions that address them holistically.
Yates Jarvis listens attentively every step of the way from the start-up phase through expansion; this ensures nothing falls through the cracks and all problems are solved quickly!
2) Are Passionate About E-Commerce
Like Yates Jarvis, a good e-commerce consultant company is passionate about its work. This means that they’ll always be willing to learn more and get better at what they do. They don’t want to know how to solve the problem; they want to know why it happened and how it can be prevented in the future.
They also have a passion for their client’s success. They want them to do well and are willing to help them get there. This is one of the reasons why so many companies turn to consultants in situations like start-ups or e-commerce website revamps and redesigns.
A passionate consultant understands your company’s vision and how to translate that into an effective e-commerce solution, increasing revenue.
3) Have In-Depth Knowledge Of The Business Model
Another characteristic of the best e-commerce consultants is an in-depth knowledge of the business model. Clients need help figuring out what they’re selling, what they’re charging, and where to get inventory.
Once these aspects are figured out, your job is to find a way to sell that thing through an online storefront. The business model is essential for the success of any e-commerce endeavor, which is why e-commerce consultants must have a thorough understanding of it.
These days, there are many different ways to do business and many different types of companies. Consulting on any aspect of this can be complicated enough; don’t try running an operation with gaps in your knowledge.
Yates Jarvis, for instance, has been consulting on all things related to business strategy and marketing for a decade now. They specialize in helping companies who want to start or expand their e-commerce ventures grow into successful brands.
Having been involved with every aspect of starting up a company from scratch, they know precisely how tough it can be when you’re getting started.
4) Communicate Effectively
Ecommerce consultants must have practical communication skills, which means they must be able to listen and speak. They must be patient and know how to anticipate the needs of their clients.
Without such skills, there’s a good chance that the consultant will not effectively convey information or provide quality customer service. For example, someone with limited listening skills may have difficulty recommending new marketing strategies or services that the client needs to improve business performance.
A consultant who cannot communicate clearly may fail to deliver relevant information or answers at a meeting or on an assignment; this can lead to miscommunication, misunderstandings, and missed opportunities for improvement.
5) Exhibit Humility
Humility involves not being boastful and arrogant. A good consultant would not be bragging about the number of clients they have or their level of success. Successful consultants understand that it is a privilege to work with a client, but they are also humble enough to recognize that the client’s needs come first.
They care more about the success of their clients than their success. They go above and beyond expectations to ensure their clients are satisfied. Remember, your goal as an e-commerce consultant is to solve your client’s problems.
It would be best to show them how you could help them meet their goals through your consulting services. After all, without them, there wouldn’t be any need for your assistance in the first place!
6) Easily Cultivate And Gain Client Trust
The final characteristic an e-commerce consultant should possess is the ability to easily cultivate and gain their clients’ trust. Without connecting with potential clients, they will be unable to do their job properly.
Many e-commerce consultants build rapport with clients by demonstrating empathy and understanding of what they are going through. Not only does this make the client feel more comfortable, but it also increases their desire for you to help them succeed.
Another way that some experts say you can gain trust is by demonstrating your knowledge in the field of expertise. They might ask questions or provide solutions, demonstrating how much they know about the topic and showing that they are knowledgeable in this field.
Also, professionals build rapport with potential clients by calming clients’ concerns and keeping their best interests in mind. For example, if someone comes into your office visibly anxious, you would calm them down and take on a professional demeanor to assure them that everything will be alright.
To win over new clients, they need to believe in your abilities as well as feel confident in your company as a whole
Conclusion
All these characteristics make a great e-commerce consultant. Hopefully, you’ve learned some new skills to help you find the best person for your business. Remember, hiring an agency like Yates Jarvis might be better if you want someone who will do everything.
